Trust ACT to Be a Part of Your Team
Acting as an extension of your workforce, ACT’s “First Party” solutions can include a number of services, from accounts receivable management to high-level customer care solutions. In any case, ACT’s programs are aimed at helping you retain and grow relationships with your customers, while reducing costs and improving profitability.
Accounts Receivable Management
Your business office team has a huge responsibility in collecting revenue, but it can be a difficult task of managing paperwork and the sometimes unusual circumstances of customers. Outsourcing your accounts receivable management to ACT can save you money, as well as ensure sensitive information is managed professionally.
ACT can perform accounts receivable management programs under your name to assist accounts in the early stages of delinquency. We can assist customers with a wide range of programs, including:
Cure Programs: Newly delinquent accounts can be serviced to provide borrowers the opportunity to cure their account by making payments current. Our technologies enable us to update accounts and “cure” amounts due, enabling you to continue service with your customer with minimal interruptions.
Early Stage Collections: In the earliest stages of delinquency, ACT can send letters and make collection calls in your name. Our advanced call center solutions are invaluable in reaching customers quickly, reminding them of their obligations.
Pre Charge-off Collections: We work to achieve debtor payment before the account reaches the point of “post charge-off” or “bad debt” delinquency, which generally occurs at six months past due. ACT’s powerful skip tracing resources and techniques can locate account holders which you may have lost contact with, helping us maximize recoveries.
Customer Care Outsourcing Programs
In addition to accounts receivable, ACT’s call center solutions can be used for any program where you need a trained customer service staff on a permanent or temporary basis. With our customizable outsourcing services, we’ll partner with you to ensure seamless processes and maximum ROI, ensuring your clients receive impeccable customer service. See more under Business Process Outsourcing.
For more on how we can help your business operations, please Contact Us.